The resources on this page were curated to support our efforts to continue teaching virtually and to continue to collaborate.
Department Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs) for Department Business - See this document for answers regarding who to contact for certain issues as well as solutions to programmatic questions.
Additional information for Faculty - This is the university's offical page for updated information on current operations, etc.
Banner Self-Service Manual
Click the following link to access this resource: https://emergency.uncc.edu/health-advisories/coronavirus-information/coronavirus-faqs
Instructional Continuity Planning from CTL - This page includes a plethora of resources ranging from
“How to get help”,
A worksheet to help you customize your continuity plan for teaching
Emergency resources for extended disruption of normal campus operations,
How to access a variety of campus-based tools and resources
Resources to support teaching in Canvas
Additional resources beyond Canvas to continue instruction
Teaching Effectively During Times of Disruption - This guide from Stanford University offerings some good insight about asynchronous versus synchronous teaching, and also addresses using the features of Canvas. The guide also presents another conferencing tool (Free!) called “Zoom.”
Please note the support services available for you to use, listed below:
Technical Support, contact the IT Service Desk at http://helpdesk.uncc.edu or by calling 704-687-5500.
Canvas Assistance, contact the toll-free Canvas 24/7 Support Line at 877-257-9780or by live online chat session
WebEx Support, by calling 866-229-3239 or using the WebEx FAQs
Respondus Support at https://support.respondus.com/support
Emergency Remote Teaching Resources, http://teaching.uncc.edu/keepteaching
WebEx - Synchronous (live) Meetings
Step 1 → Enabling WebEx in Canvas - This short video demonstrates how to enable the WebEx link in your Canvas course menu. Students will go to this location every time to access a link you generate for an upcoming class meeting.
Step 2 → Scheduling and Launching WebEx in Canvas - This short video demonstrates how to schedule an upcoming training session (read “class meeting”), then launch the meeting.
Step 3 → Teaching with WebEx Tools in Canvas - This final video in the series leads you through how to leverage the WebEx training interface to engage students. Note: This video mentions playing a video through the interface. This is actually NOT recommended, since streaming through the WebEx interface tends to deprecate the quality of the video. Instead, give students the URL and have them watch the video on their own, then return to the WebEx interface when they have finished.
Using the WebEx Training Center - This is a GREAT video, demonstrating the features of the WebEx training environment that help us to promote interactivity!
Best Practices for Communicating with Students During a Training (read "class") session - This is an overview of the ways you can engage and communicate with students during your online class.
Bobby's WebEx Training slides (PPTx format) - These are the slides you saw during our workshop and include some additional ideas for engaging students. You may want to copy certain slides to integrate into your initial and subsequent WebEx trainings to help you engage students while also managing the interface!
Test Meeting in WebEx - You and your students should run this test to ensure your computer is configured properly to participate in a WebEx session
How to join your online class in WebEx - This customized guide for students provides directions for 1) preparing for an online class in a WebEx training room, 2) logging into a WebEx training room, and 3) participating in a WebEx session.
Preparing your environment for a successful WebEx session - This short list of simple, yet important tips can significantly enhance the quality of your session.
Breakout Rooms and Whiteboards
If you're using a Macintosh ----> Getting Started Guide - Setting up and using Breakout Rooms → Page 21
If you're using a PC ----> Setting up and Facilitating Breakout Sessions in WebEx - See this detailed tutorial from Victoria University on how to setup and facilitate breakouts, including information on how to share what each group created on their breakout room whiteboard with the main room!
Recording and Downloading WebEx Sesions
WebEx Recording Storage Quota - This information explains the amount of storage for your WebEx recordings.
Download and Save - Learn how to download and save your WebEx recordings and upload them into Kaltura to be shared in Canvas.
The most direct access to Canvas - Stop going through three different clicks and logins to access Canvas. Instead, go to uncc.instructure.com, where you will authenticate once to access your Canvas Dashboard. Once you type in this URL, upon returning to the browser on your computer, the browser history will remember it, so you only have to type "uncc" the the rest should be auto-populated!
UNC Charlotte's Canvas Resource Site - This is the main page for "all things Canvas" at UNC Charlotte.
Creating a Learning Pathway Online - This infographic provides an overview of how you can create a learning pathway for students in an online course.
Identifying Key Tools and Functions within Canvas
If you are new to using Canvas, you may appreciate some orientation to key Canvas tools and functions.
Assignments: Instructors can create space for students to upload submissions, from informal reflections to formal written assignments and projects. Instructors can select the grading approach within the assignment. Assignments are best for instructors who wish for the students’ work to only be viewed and assessed by the instructor.
Announcements: Instructors can send mass e-mails or messages to the whole class community via the Announcements tool. The benefit to using Announcements over e-mail is that instructors do not need to collect individual student e-mail addresses and that the messages are archived in the course Canvas site.
Chat: The whole class, instructors and students alike, can engage in a “real time” text-based, instant messaging conversation. Messages received in Chat remain archived and can be read outside of synchronous time too. This can be a nice way for instructors and students to communicate nimbly without needing to use voice-based chat and without needing to use any outside apps or resources.
Discussions: Instructors can create threaded, written discussion forums for instructors to engage in written (or audio/video) dialogue with each other and respond to written prompts.
Files: Instructors can post key course documents, like the syllabus, readings, assignment sheets, and activity descriptions in this space.
Modules: Instructors can organize course content into several chunks or groups of learning content. The pieces of information that students will access, including the syllabus, assignment sheets, activity descriptions, and outside links and resources, can be grouped together in the order that students might access those resources during a synchronous or asynchronous class session. Modules can give students access to readings, activity descriptions, outside links, and assignment submission links all in one place.
Pages: Instructors can create content for students to read or access that is not already created in a separate website or in a Word Document or other kind of document. The settings for Pages can also be changed so that the page can be edited by both instructors and students to create a class Wiki.
For more information about the differences between organizing Canvas course pages in Modules, Pages, or Files, check out this video by Jenae Cohn.
Assessing Students Online
This document was created in response to faculty requests for support in the assessment of student learning while teaching and learning remotely: Assessing Students Online
How can technology help you give your students great feedback? - Check out this blog article from NorthWestern University that focuses on tools and techniques in Canvas that facilitate offering timely feedback.
Creating Stand-alone video and tutorials with Kaltura - See this guide from Monica Rodriguez for using the built-in screencapture platform called "Kaltura" that allows you to create a stand-alone video or video tutorial with screen capture within Canvas!